Due to the nature of our product, and federal health regulations, all of our wigs are final sale. We do not offer refunds on any wig purchases.

If you believe that you have received defective merchandise, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair must be in its original state. Hair cannot be altered in any way, i.e., brushed, washed, fingered through, combed, or cut. Our hair undergoes a strict quality control process to ensure that our customers receive only the best quality hair. You will be responsible for return shipping charges.

Muse Beauty Bar, Inc is committed to providing you with the best experience possible. We will try to accommodate any reasonable request prior to the order shipping. Please send all order requests to Hello@MuseBB.com.

You have 48 hours after you have submitted your order to request a refund. After 48 hours our Ready-to-Wear wigs are ready to ship and our Custom Order Wigs process has already began . Please ensure you have made the correct selections, when ordering.